Microsoft’s Answers to 3 Top Critic Issues against Office 365

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1. Telstra as the sole reseller

In 2009 Microsoft and Telstra entered the cloud together with a range of cloud services including messaging, collaborations and communications. These cloud services are proving popular with Microsoft’s channel partners and a broad range of SMB customers. Telstra now offers Office 365 to its SMB customers via the T-Suite portfolio of SaaS products. This means that existing Microsoft partners are able to take advantage of Telstra’s T-Suite platform and their broad customer base to reach new potential customers.

2. High Australian prices than the US prices?

Many factors determine Microsoft’s recommended retail prices locally, including, but not limited to, the size of the market, taxes, government regulations, and costs. Microsoft reckons that it is difficult to make a straight pricing comparison between countries given that the conditions vary between markets. In Australia, Microsoft goes to market with partners who add significant value to our local customers, such as localized customer service and support.

3. The BPOS migration timeframe

Microsoft understands that businesses do not like surprises and have taken a very deliberate approach to rolling out Office 365. Their approach is designed around the customer and helps ensure they are ready for the transition and will get the most out of the new capabilities that they have introduced. The transition to Office 365 which includes new features, enhancements, and services to Microsoft Online Services will be available to existing BPOS customers in the nearest future.